Life Policy Support Line ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit this website (the "Site") or call the phone number displayed on the Site. By using the Site or calling the number listed, you agree to the practices described in this policy.
On This Page
1. Information We Collect
We may collect the following categories of information:
- Information you provide directly, such as your name, phone number, email address, or details you share with a licensed agent during a call.
- Automatically collected information, such as IP address, browser type, device type, referring/exit pages, approximate location, and the advertisement or search query that brought you to the Site.
- Call data, including the phone number you call from, call duration, and (where disclosed and permitted) recorded audio of the call.
2. How We Use Information
We use the information we collect to:
- Connect you with a licensed insurance professional and respond to your inquiry;
- Operate, maintain, and improve the Site and our advertising campaigns;
- Monitor and evaluate call quality, and train our staff and agents;
- Comply with applicable law, licensing requirements, and industry regulations; and
- Detect, investigate, and prevent fraudulent or unauthorized activity.
3. Phone Calls, Recording & Consent
When you call the number listed on this Site, you may be connected with a licensed insurance agent or a third-party call center working on our behalf. Calls may be recorded or monitored for quality assurance, training, and compliance purposes. By placing a call to the number on this Site, you consent to that call being recorded where permitted by applicable law. If you do not wish to have your call recorded, please inform the agent at the start of the call.
4. How We Share Information
We do not sell your personal information for monetary consideration. We may share information with:
- Licensed insurance agents and agencies who assist in responding to your inquiry;
- Service providers who perform functions on our behalf (e.g., call routing, hosting, analytics) under confidentiality obligations;
- Regulators, law enforcement, or other parties when required by law, subpoena, or legal process; and
- A successor entity in the event of a merger, acquisition, or sale of business assets.
5. Cookies & Tracking Technologies
The Site may use cookies, pixels, and similar technologies to understand how visitors use the Site, measure the effectiveness of advertising (including Google Ads), and improve user experience. You can control or disable cookies through your browser settings; doing so may affect certain features of the Site.
6. Your Privacy Rights (CCPA/CPRA & Other State Laws)
Depending on your state of residence, you may have the right to:
- Request access to the categories and specific pieces of personal information we have collected about you;
- Request deletion of personal information we have collected, subject to certain exceptions;
- Request correction of inaccurate personal information;
- Opt out of the "sale" or "sharing" of personal information, to the extent applicable; and
- Not be discriminated against for exercising any of these rights.
To exercise any of these rights, contact us using the information in the Contact Us section below. We will verify your request and respond within the time required by applicable law.
7. Do-Not-Call & Opt-Out Requests
If you have called us, you may request to be placed on our internal do-not-call list at any time by informing the agent during the call or by contacting us using the information below. We honor opt-out and do-not-call requests in accordance with the Telephone Consumer Protection Act (TCPA) and applicable state and federal Do-Not-Call regulations.
8. Data Retention & Security
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal and regulatory recordkeeping obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards designed to protect personal information; however, no method of transmission or storage is 100% secure.
9. Children's Privacy
This Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of those changes.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Life Policy Support Line
Phone: (888) 721-9023
Hours: Monday–Friday, 9 AM–5 PM Eastern